Who can add/delete the social listening report?
In the KAWO user roles, organization administrators, brand group administrators, and brand administrators all have the permission to create and delete social listening reports.
How to create a social listening report?
Step One: After enabling the “Social Listening” function, the “Social Listening” menu can be viewed within the brand.
Step Two: Click on the “Social Listening” menu to enter the page for creating the social listening report.
Analysis Object Description
- Each report supports adding up to 20 keywords (without group limitations).
- Keywords are connected by +, indicating an AND relationship; they are connected by |, indicating an OR relationship. English parentheses () are supported for combination, and English keywords are not case-sensitive. All operation symbols must use English punctuation. For example, when setting the keyword: (Estée Lauder | Lancôme) + face cream, this keyword means that the social listening report will count all post data where the content contains either of the two keywords “Estée Lauder” or “Lancôme” and must also contain the keyword “face cream” at the same time.
- You can add up to 10 filter words for each group, and posts containing the filter words will be filtered out.
Filter Word Description
They are connected by + to indicate an AND relationship; they are connected by | to indicate an OR relationship. English parentheses () are supported for combination, and English keywords are not case-sensitive. All operational symbols must use English punctuation.
Group Description:
If you need to conduct a comparison of keyword volumes, you can group multiple keywords, and you can add up to 10 keyword groups.
Monitoring Time
You can monitor social listening data from social media platforms within the past two years, and at the same time, the longest monitoring time period for each report is 90 days.
Step Three: Click the “Create Report” button to create the social listening report, and you can view the report generation progress in real time. Once the report is generated, one report usage count will be consumed.
