Engage

Know Your Customers Better
—— Powered by AI

Never miss a single message, comment or opinion that matters to your brand.
KAWO Engage helps you interact with your customers in an easy and quick manner to gain trust, build brand loyalty and learn what they want.
Find out how customers are reacting to your content by AI sentiment and emotion analysis to distill follower profiles and develop marketing strategies.

All-in-one Inbox for Community Management

Interaction Assignment

Assign a single message to a specific team member seamlessly and simplify the workflow to respond to customers timely, efficiently and professionally.

Customized Tags

Sort messages, inquiries and responses with one or multiple tags to analyze interactions across various social media channels.

Enter the keywords at your fingertips to dig out and look through all the related ones from tons of messages instantly and accurately.

WeChat Official Account

Manage all private messages and comments under a pushed article and get to know your follower profiles in a single view.

Weibo

Manage all comments and reposts in one place and easily learn how much engagement your customers have with your brand with response rates.

Quick Filter

Filter messages rapidly based on a certain set of criteria – tags, types, sentiments, emotions and influence levels.

Gain Critical Market Insights by AI Analysis

AI Emotion & Sentiment Analysis

Improve your customer service and boost your audience engagement by machine-learning-based insights of how your audiences feel on every piece of content and response.

Most Positive or Negative
Posts

Optimize the content strategies with your team members by analyzing the traits of the most positive and negative posts.

Most Engaged
Followers and Customers

Reach out to the ones who engage with your brand frequently and learn about their needs and wants. Provide value to them beyond products and service.

Influence on Weibo

Score your content influence level based on the impact of your engaged audiences – number of followers, following and follower ratio, verification and personal profiles.

More Powerful Data on KAWO Reporting

Automatically gather and easily view the score of three sentiments, five emotions and four influence levels for your social media accounts and a single piece of content on KAWO Reporting together with other essential metrics. Download charts and sheets with just one click.